Glossary

The tax, payroll, accounting and ERP terms you will meet across WorkOSync, defined in plain language. For how each is handled in the product, follow the module guides, especially UAE compliance and Accounting.

UAE tax

FTA: Federal Tax Authority, the UAE body that registers businesses for VAT and corporate tax and receives returns and payments.
TRN: Tax Registration Number, the fifteen-digit number the FTA issues on VAT registration. It must appear on every tax invoice and on the VAT return.
Tax invoice: The FTA-prescribed invoice for a taxable supply: the words Tax Invoice, the supplier's name, address and TRN, a sequential number, the date, the customer's details, per-line description and the VAT shown separately.
Proforma invoice: A request for advance payment issued before supply. It is not a tax invoice and creates no VAT liability.
Credit note: A document that reverses all or part of an invoice. It reduces the VAT boxes of the period in which it is issued.
VAT 201: The periodic VAT return filed with the FTA, listing standard-rated supplies by emirate, reverse-charge and zero-rated supplies, imports, recoverable input tax and the net VAT due or reclaimable.
EmaraTax: The FTA's online portal where the VAT 201 is submitted and VAT is paid. WorkOSync's entry sheet mirrors its labels line by line.
Tax period: The quarter or month a return covers. The return and payment are due on the 28th of the month after the period ends.
Output VAT: VAT you charge on sales (box 12 on the return).
Input VAT: VAT you pay on purchases and can recover (box 13).
Reverse charge: A mechanism where the buyer accounts for VAT on imported services or goods instead of the supplier: output VAT in boxes 3 and 6, recovered again in box 10.
Zero-rated supply: A taxable supply charged at 0 percent, such as most exports, reported in box 4.
Exempt supply: A supply outside the scope of VAT recovery, such as certain financial services or residential leases, reported in box 5.
Profit margin scheme (PMS): An FTA scheme for second-hand goods, antiques and collectors' items where VAT is charged on the margin rather than the full price. Declared on the return.
GIBAN: The generated IBAN the FTA assigns each taxable person for paying VAT by bank transfer.
Cash-basis VAT: Accounting for VAT on the amount actually received rather than invoiced. WorkOSync's Open Invoices page shows VAT on paid beside VAT in full.
E-invoicing: The UAE programme for exchanging and reporting invoices in a structured electronic format through accredited channels. WorkOSync is built toward Phase 2 readiness.
Corporate tax: The federal tax on business profits introduced in the UAE. Its filing deadline is tracked on the compliance page.

UAE employment and licensing

WPS: Wage Protection System, the UAE electronic salary transfer system through which employers must pay staff via approved banks and exchanges.
SIF: Salary Information File, the fixed-format file uploaded to the bank for a WPS payroll run: an employer record with MOHRE ID and routing code, and one record per employee with labour card number, IBAN, fixed and variable pay and days worked.
MOHRE: Ministry of Human Resources and Emiratisation, which oversees labour cards, WPS compliance and establishment cards.
Establishment card: The immigration card a company holds to sponsor visas. Renewed periodically and tracked on the compliance page.
Trade licence: The licence issued by the DED or a free zone authority that permits the company to operate. Renewed annually.
DED: Department of Economic Development, the mainland licensing authority in each emirate.
GDRFA: General Directorate of Residency and Foreigners Affairs, the authority for visas and Emirates ID residency.
Ejari: Dubai's tenancy registration system. A registered lease is required for licence renewal.
Emirates ID: The national identity card every resident holds. Owner and staff IDs have expiry dates that the compliance tracker counts down.
End of service: The gratuity owed to an employee at the end of employment, accrued against each employee record.

Accounting

Chart of accounts (CoA): The list of every account the books post to, grouped into Asset, Liability, Equity, Income and Expense. WorkOSync ships a UAE-ready chart with codes such as 1100 Cash and Bank and 2210 VAT Payable.
Double entry: The rule that every transaction posts equal debits and credits, so the books balance by construction.
Journal entry: A manual posting of debits and credits, used for adjustments, accruals, opening balances, bank and cash entries, depreciation and write-offs.
General ledger (GL): The complete record of every posting to every account.
Trial balance: A listing of every account's debit or credit balance at a date, used to check the books balance.
Profit and loss (P&L): The statement of income less expenses for a period, giving net profit.
Balance sheet: The statement of assets, liabilities and equity at a date.
Accounts receivable (AR): Money customers owe you. AR ageing groups it by how long past due: current, 1 to 30, 31 to 60, 61 to 90 and 90+ days.
Accounts payable (AP): Money you owe suppliers, shown per vendor and on the payables report.
Reconciliation: Matching ledger entries against a bank statement so the cleared balance agrees with the bank.
Voucher: The source document behind a ledger posting, such as an invoice, payment entry or journal entry number.
Cost centre: A division the engine tags postings with for reporting. WorkOSync posts to the company's main cost centre.

Selling and operations

Lead: A prospect on the CRM pipeline. Stages are Lead, Qualified, Proposal and Won.
Quotation (estimate): A priced offer valid until a stated date. Customers accept it online with a signature; converting it creates a sales order.
Sales order (SO): A confirmed order that drives delivery and invoicing, with a fulfilment percentage and statuses To Deliver, To Bill and Completed.
Purchase order (PO): An order placed with a supplier, with statuses To Receive, To Bill and Completed.
Delivery note (DN): The document that records goods leaving stock against a sales order.
Contract: An agreement, retainer, AMC or NDA with a value, term and online signature, renewable for a further term.
AMC: Annual maintenance contract, one of the contract types.
Item: A product or service in the catalogue with a rate, unit and group. Products are stock-tracked; services are not.
SKU: Stock-keeping unit, the code that identifies an item in inventory, for example ST-COIL-04.
Reorder level: The on-hand quantity below which an item is flagged Low and should be replenished.
Valuation rate: The per-unit cost used to value stock on hand.
Stock ledger: The movement history of an item: opening balance, receipts and deliveries with a running balance.
Bill of materials (BOM): The recipe for a finished product: ingredients with quantities and costs, plus labour and overhead, giving a batch cost and a cost per unit.
Work order (WO): A production run of a recipe on a line, with a lot number, planned and produced quantities, wastage and a status of Planned, In Process or Completed.
Yield: Finished output as a percentage of raw input in a batch.
Lot: A batch identifier that traces raw materials through production to the shipment.
Incoterms: International delivery terms on an export shipment. WorkOSync offers FOB (free on board), CIF (cost, insurance and freight) and EXW (ex works).
COO and PHYTO: Certificate of origin and phytosanitary certificate, two of the export documents tracked on a shipment alongside the invoice and packing list.

Platform

Tenant (company): One customer company on the platform, with its own isolated data and subscription.
Superadmin: A platform operator with access to the Platform Console. A flag, not a company role.
Platform Console: The operator surface at /admin for companies, users, packages, payments, invoices, gateways and platform settings.
MRR and ARR: Monthly recurring revenue across tenants, and its annualised run-rate.
Impersonation: An operator opening a tenant's workspace to see what the customer sees, logged and without exposing credentials.
Dunning: The retry policy for failed subscription payments, followed by a grace period before a tenant is marked past due.
ERPNext: The open-source ERP engine WorkOSync runs headless. Each module maps to an ERPNext DocType.
DocType: ERPNext's name for a record type, such as Customer, Sales Invoice or Journal Entry.
Session cookie: The signed, httpOnly wos_session cookie that identifies you for seven days after sign-in.
Honeypot: A hidden form field that only bots fill in. Any value bans the sender.
Company memory: The connected view of accounts, sales, stock, people and conversations that Ask AI and the Daily Brief draw on.
BYO key: Bring your own key: connecting Ask AI to OpenAI, Anthropic, Google or Moonshot with an API key that stays in your browser.