Terms of Service

The agreement and the parties

The service is provided by Sixty Seven Digital FZCO (“WorkOSync”, “we”, “us”), licensed by IFZA (Dubai Integrated Economic Zones) under trade licence 50647, registered at IFZA Business Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. “You” and “Customer” mean the legal entity that registers a company on WorkOSync. The person who accepts these terms confirms that they are authorised to bind that entity.

The agreement consists of these terms, the Data Processing Addendum, the Acceptable Use Policy, the Refund and Cancellation Policy, the Service Level Agreement and the plan you select. Our Privacy Policy explains how we handle personal data. If you have signed an Enterprise order form with us, that order form prevails where it conflicts with these pages.

Your account

• You must be at least 18 years old and use the service for business purposes only. Consumers are not eligible.
• You must give accurate registration and billing details, including a valid legal name and, where you are VAT-registered, your Tax Registration Number, and keep them current.
• You are responsible for everyone you invite into your company, for the roles you give them and for everything done under their credentials. Keep passwords private, enable two-factor authentication for owners and admins, and tell us at once at security@workosync.com if you suspect unauthorised access.
• One person may hold roles in several companies. Each company is a separate subscription with its own data, region and billing.

Plans, subscriptions and the free trial

WorkOSync is sold per company on four plans: Starter, Growth, Scale and Enterprise. Each plan sets the modules, seats, storage and AI usage included, as shown on the Pricing page on the day you subscribe. Subscriptions are monthly or annual and renew automatically at the end of each term until cancelled.

Every new company gets a 14-day free trial with no card required. At the end of the trial the company becomes read-only until you choose a plan and pay. A trial company that stays unpaid for 60 days after the trial ends may be deleted, along with its data, after we have emailed the owner twice. Trials are limited to one per legal entity.

We may change plan contents or prices for future terms with at least 30 days’ notice by email. A price change never applies to a term you have already paid for.

Fees, billing and taxes

• Fees are quoted in AED, USD, SAR or the currency shown at checkout, exclusive of taxes, and are due in advance at the start of each term. We charge the payment method on file through the gateway you selected (Stripe, Tap Payments, PayPal or Razorpay).
• UAE VAT. Sixty Seven Digital FZCO is a UAE taxable person. Value Added Tax at the standard rate of 5% is added to fees charged to customers in the UAE, and a compliant tax invoice is issued for every payment. Customers established outside the UAE are not charged UAE VAT where the supply is zero-rated as an export of services under Federal Decree-Law No. 8 of 2017 and its executive regulation, and are responsible for any reverse-charge or local tax due in their own country. Please provide a valid TRN or foreign tax ID so your invoices are correct.
• Bank charges, currency conversion and gateway fees on your side are your responsibility. Amounts must be paid without set-off or withholding; if withholding tax applies you must gross up so we receive the invoiced amount.
• If a payment fails we retry it and email you. If it remains unpaid 10 days after the due date we may suspend the company; if it remains unpaid 30 days after the due date we may terminate it under section 15.
• Refunds, prorating and cancellation are governed by the Refund and Cancellation Policy.

Acceptable use

You must use the service lawfully and in accordance with the Acceptable Use Policy, which is part of these terms. In summary, you may not use WorkOSync to break the law, to send unsolicited messages, to attack or overload the service or anyone else, to store content that infringes others’ rights, or to resell the service without our written agreement. We may suspend access, with notice where practicable, to stop a breach that is causing harm.

Customer data and ownership

Your data belongs to you. Everything your team enters or uploads into your company, and everything the service derives from it, such as reports, ledgers and AI outputs, is Customer Data and remains your property. You grant us only the licence needed to host, process, back up, display and transmit Customer Data to provide the service, to prevent abuse and to comply with law.

You are responsible for the accuracy and legality of Customer Data, for having the right to upload it, and for the lawful basis of any personal data in it. We process personal data in Customer Data as your processor under the Data Processing Addendum.

You can export all Customer Data at any time from Settings in CSV and JSON formats, and for 30 days after termination. We never use Customer Data to train machine-learning models and we do not sell it. We may use aggregated, de-identified statistics about how the service is used.

AI features and bring-your-own key

The AI layer produces drafts, summaries and suggestions from your data. Outputs may be incomplete or wrong, and you must review them before relying on them, especially in accounting, tax, payroll and legal contexts. Where your company connects its own AI provider key, your use of that provider is governed by your agreement with the provider, you are responsible for the fees it charges, and we are not liable for its availability or output. You must not use AI features for any purpose prohibited by the Acceptable Use Policy.

Intellectual property

The service, including its software, design, documentation, trade marks and the WorkOSync name and logo, is owned by Sixty Seven Digital FZCO or its licensors and is protected by UAE and international law. You receive a limited, non-exclusive, non-transferable right to use it during your subscription. You may not copy, modify, reverse engineer, decompile or create derivative works of the service, or remove any proprietary notices, except where the law expressly allows.

If you send us feedback or suggestions, we may use them without obligation to you. Parts of the service are built on open-source software, each governed by its own licence, which we honour and list on request.

Availability, support and changes to the service

We aim for 99.9% monthly availability and describe maintenance windows, support hours, response targets and service credits in the Service Level Agreement. We continuously improve the service and may add, change or retire features. We will give at least 60 days’ notice before retiring a feature that materially reduces the functionality of a paid plan, and will offer a migration path where one exists.

Third-party services

The service connects to third-party services you choose, such as payment gateways, banks, email providers, WhatsApp Business, e-invoicing platforms and AI providers. Each is provided under its own terms, may charge its own fees and may change or withdraw its service. We are not responsible for third-party services, but we will help you diagnose problems that arise at the boundary between them and WorkOSync.

Confidentiality

Each party will keep the other’s confidential information secret, use it only to perform this agreement and protect it with at least the care it uses for its own confidential information. Customer Data is your confidential information; our pricing, roadmap and non-public documentation are ours. These duties do not apply to information that is public through no fault of the recipient, already lawfully known, independently developed, or that must be disclosed by law, in which case the recipient gives notice where legally permitted. The duties survive for five years after the agreement ends, and indefinitely for personal data and trade secrets.

Warranties and disclaimers

We warrant that the service will perform materially as described in our documentation and that we will provide it with reasonable skill and care. Your sole remedy for breach of this warranty is for us to fix the problem, or, if we cannot within a reasonable time, to refund the fees for the affected period.

Except as stated above, the service is provided “as is”. To the fullest extent the law allows, we disclaim all other warranties, express or implied, including fitness for a particular purpose and non-infringement. WorkOSync is a tool: it does not provide accounting, tax, legal or HR advice, and you remain responsible for your filings, payroll and compliance and for the decisions you take on the basis of reports and AI output.

Limitation of liability

To the fullest extent permitted by law, neither party is liable for any indirect, consequential, special or punitive loss, or for loss of profit, revenue, goodwill or data (other than as a direct result of our breach of the Data Processing Addendum), even if advised of the possibility.

Each party’s total aggregate liability arising out of or relating to this agreement in any 12-month period is capped at the fees paid by you for the service in the 12 months before the event giving rise to the claim, or AED 5,000 if that is higher.

Nothing limits liability for death or personal injury caused by negligence, for fraud, for your payment obligations, for either party’s breach of confidentiality, or for anything that cannot be limited under applicable law.

Indemnity

You will defend and indemnify us against third-party claims arising from Customer Data, from your breach of the Acceptable Use Policy or from your use of the service in breach of law. We will defend and indemnify you against third-party claims that the service, as provided by us and used in accordance with this agreement, infringes a third party’s intellectual property rights; if such a claim arises we may modify or replace the affected part or, failing that, terminate and refund prepaid fees for the unused term. The indemnified party must give prompt notice, allow the indemnifying party to control the defence and provide reasonable assistance.

Term, suspension and termination

• The agreement runs from the date you create a company until every subscription for that company has ended and Customer Data has been deleted.
• You may cancel a subscription at any time from Settings. Cancellation takes effect at the end of the current paid term, as described in the Refund and Cancellation Policy.
• We may suspend the service immediately where necessary to prevent harm to the service, other customers or third parties, or where payment is 10 days overdue, and will restore it as soon as the cause is resolved.
• Either party may terminate for material breach if the breach is not cured within 30 days of written notice, or immediately if the other party becomes insolvent.
• On termination, access ends, you may export Customer Data for 30 days, and we then delete it within 90 days as described in the Data Processing Addendum. Sections on fees owed, ownership, confidentiality, warranties, liability, indemnity and governing law survive termination.

Governing law and disputes

This agreement is governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai. Before starting proceedings, the parties will try in good faith to resolve any dispute through discussion between senior representatives for 30 days. Any dispute that is not resolved is subject to the exclusive jurisdiction of the courts of Dubai. Either party may seek urgent injunctive relief in any competent court to protect its intellectual property or confidential information.

Customers established in the EEA or the UK keep any mandatory rights under their local law that cannot be excluded by agreement.

Changes to these terms

We may update these terms to reflect changes in the service, the law or our business. For material changes we will email account owners at least 30 days before the new terms take effect. Continuing to use the service after that date means you accept them; if you do not, you may cancel before the change takes effect and receive a pro-rated refund of any prepaid, unused annual fees.

General