Unified Inbox. Email and WhatsApp, one inbox, linked to the record.
Customer conversations arrive in one queue, attached to the customer, deal or invoice they belong to, with AI-suggested replies.
Everything in Unified Inbox
Included in the module and connected to the rest of WorkOSync out of the box.
Both channels in one thread view with assignment and status.
A message from a customer shows their open invoices and deals beside it.
AI drafts the answer from your history and policies; you approve and send.
Route to sales, support or finance with SLAs and nudges.
Quotes, payment reminders and order updates in English and Arabic.
Every promise made to a customer is on the record.
Three steps, no retyping
Link your business email and WhatsApp Business number.
Messages attach to the right customer or deal and are assigned to a team.
Use the AI-suggested reply or a template, in English or Arabic, and send.
No more lost WhatsApp promises
Conversations live with the business record, not on someone's phone.
- Email + WhatsApp
- Linked to records
- Suggested replies
- Team assignment
Questions about Unified Inbox
Which WhatsApp does it use?
The WhatsApp Business Platform (Cloud API) with your verified number.
Can several people share one inbox?
Yes, with assignment, notes and collision warnings.
Are attachments kept?
Files attach to the conversation and the customer record.