Helpdesk & Service. After the sale, keep the promise.
A support ticket board, warranty claims tracked against the serial you sold, and annual maintenance contracts with their visit schedules, all tied back to the customer, invoice and asset.
Everything in Helpdesk & Service
Included in the module and connected to the rest of WorkOSync out of the box.
New, In progress, Waiting and Resolved on a drag-and-drop board, so nothing sits unanswered.
Response and resolution targets per priority, with a breach alert before you miss one.
Raise a claim against the exact serial or batch under warranty, with the sale and warranty period on the record.
AMC agreements with coverage, value and renewal dates, so no contract lapses unnoticed.
Preventive visits planned across the year with an engineer assigned to each one.
Every ticket sits beside the customer, the invoice and the asset it is about, so support sees the full history.
Service that renews itself
Warranty, contracts and visits run on schedule, so customers stay and AMCs keep billing.
- Ticket board
- SLA & priority
- Warranty claims
- Annual maintenance contracts